Returns and Refunds Policy
Rules for physical products, digital licenses, and services, without limiting consumer rights under Mexican law.
Base draft: last updated September 2, 2026.
1. General Principle
CompuFixGurú revisará cada solicitud considerando el tipo de producto o servicio, su estado, la causa de la reclamación, las condiciones informadas al momento de compra y los derechos previstos en la legislación aplicable.
This policy does not exclude legal rights regarding defective products, goods that do not match what was offered, deficient services, or breaches attributable to the provider.
2. Physical Products
To facilitate a prompt review, customers are encouraged to keep proof of purchase, packaging, accessories, manuals, and serial numbers, and to report any damage, missing item, or model discrepancy as soon as possible.
When a return is based solely on a change of preference rather than a defect or breach, acceptance may depend on the condition of the product, seals, accessories, consumables, disclosed commercial conditions, and reasonable resale potential, without affecting non-waivable rights.
3. Defective or Incorrect Products
If the product received is defective, does not match the brand, model, capacity, or specifications offered, or there is a material discrepancy attributable to the provider, the appropriate repair, replacement, return, or refund will be reviewed according to the circumstances and applicable law.
4. Licenses and Digital Products
Before delivery or activation of a digital license, a cancellation may be evaluated based on the order status. After a key, subscription, or digital entitlement has been delivered or activated, cancellation due solely to a change of mind may not be technically reversible.
The above does not limit claims when the license is invalid, does not match the edition or term offered, cannot be activated for a reason attributable to supply, or there is another breach by the provider.
5. Technical Services
En servicios de diagnóstico, reparación, instalación, configuración o soporte se informará el alcance antes de ejecutar trabajos adicionales cuando sea razonablemente posible. Si un servicio resulta deficiente o no se presta por una causa atribuible a CompuFixGurú, se revisará la corrección, repetición, bonificación, reembolso u otra solución aplicable.
6. Special Orders and Projects
Custom-configured equipment, imported products, materials acquired specifically for a project, or licenses issued for an organization may have cancellation restrictions imposed by the manufacturer or wholesaler. Such conditions must be disclosed before the transaction is confirmed and will never eliminate legal remedies for breach.
7. Manufacturer Warranty
Algunos productos cuentan con garantía directa del fabricante. CompuFixGurú podrá orientar o canalizar la reclamación cuando corresponda. La existencia de una garantía del fabricante no se utilizará para negar derechos que legalmente correspondan frente al vendedor.
8. Request Process
Para iniciar una revisión, el cliente deberá contactar a CompuFixGurú e indicar número de pedido o comprobante, producto o servicio, motivo de la solicitud y, cuando sea útil, fotografías, videos, mensajes de error o evidencia técnica.
A prior diagnosis may be requested when the nature of the equipment requires technical expertise. The evaluation will seek to distinguish among an original defect, shipping damage, incompatibility, unintended use, accidental damage, or a configuration issue.
9. Refunds
When a refund is due, we will seek to use the same payment method used for the purchase unless the consumer agrees to another permitted method. Posting times may depend on banks, acquirers, or payment processors.
10. Data and Equipment Submitted for Service
Antes de entregar un equipo para reparación, el cliente debe realizar respaldo de su información cuando sea posible. CompuFixGurú tratará los equipos con cuidado razonable, pero una reparación, migración, recuperación o sustitución de almacenamiento puede implicar riesgos inherentes sobre los datos.
11. Contact
Requests may be started from the Contact. To speed up assistance, include as much available technical and commercial information as possible.